Mediation

Supporting Conflict Resolution with Compassion and Clarity

At VS social care consultants , we provide a specialist mediation service designed to resolve disputes quickly, fairly, and without the stress or cost of formal legal proceedings. Our service supports care providers, people you support, families, and professionals to find common ground and preserve relationships.

What We Offer

1. Independent Mediation
We act as a neutral third party to facilitate open, structured dialogue between the people involved in a disagreement—whether internal (e.g. between staff) or external (e.g. between families and care providers).

2. Early Conflict Resolution
We aim to resolve issues early and informally, before they escalate into complaints, safeguarding concerns, or legal disputes.

3. Person-Centred Approach
Our mediators are trained in health and social care settings and work within the values of the Care Act, Mental Capacity Act, and CQC regulations. The person receiving care remains at the heart of all discussions.

4. Mediation for Common Conflicts:

  • Conflicts with families over care decisions or communication

  • Concerns about care standards or fees

  • End-of-life or mental capacity disagreements

  • Disagreements between people you support or families

5. Confidential and Solution-Focused

Your sessions are confidential, non-judgmental, and professionally managed. The goal is not to assign blame, but to find a mutually acceptable outcome.

🌟 Benefits to Care Homes

  • Reduces formal complaints and legal risk

  • Builds trust and transparency with families

  • Supports a positive staff culture and retention

  • Helps demonstrate CQC’s “Well-Led” and “Responsive” and the associated quality statements

  • Promotes a safe, person-centred environment

🧩 How It Works

  1. Initial Consultation – We listen to the issue and assess if mediation is suitable.

  2. Agreement to Mediate – All parties agree to take part voluntarily.

  3. Mediation Session – Held virtually or in person, facilitated by a trained mediator.

  4. Outcome Summary – A written record of agreements or next steps, if desired.

Frequently Asked Questions

Q.  What is mediation, and how can it help in a care home settingA. Mediation is a confidential and impartial process that helps resolve disagreements in a calm, structured way—without the need for formal complaints or legal action. In care homes, mediation can help when disputes arise between:Families and care providers Staff and management Residents and other residents Health or social care professionals Our mediators facilitate open conversations, allowing all parties to express their concerns. The goal is to find a fair and respectful solution that focuses on the best interests of the individual receiving care, fostering better communication and preventing conflicts from escalating.
Q.  Can mediation help with disputes about care standards or fees?A. Yes, mediation can be especially effective in resolving disputes about care standards, fees, and care planning. Disagreements around care levels, treatment decisions, or the cost of services can cause tension between families, care homes, and staff. Mediation offers a neutral space where all concerns can be addressed and solutions found that work for both parties, ensuring the best interests of the resident remain the focus.
Q.  How can I book a mediation session for my care home or with a family?A. Booking a mediation session is simple. You can contact us via our website, email, or phone to arrange a free initial consultation. During this consultation, we’ll assess the situation and discuss whether mediation is the best option for you. From there, we’ll arrange a suitable time and location for the mediation session(s). We offer both in-person and virtual sessions, making it easy to accommodate different needs and preferences.

How To Enquire About This Service

Call us on 07823 436 773 or use the form below to contact us by email.